Refund Policy for Design and Programming Services
All Website design and programming sales are final. In most cases, design mock-ups are created and approved after a deposit is requested. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete. If you agree to mock ups but fail to follow through with a project, we retain the right to bill you for time taken to create the mock-ups at our regular hourly rate of $50.
AAA COMPUTER DESIGN may accept a refund request in some cases, at our discretion. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.
Return Policy for Other Services
Other services including, but not limited to Graphic Design, Audio & Video editing, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client.
AAA COMPUTER DESIGN maintains the same refund requests for all other hourly work as stated in the above Design and Programming Policy.
Return Policy for Hosting Services
All hosting sales are guaranteed 99.9% up-time and 100% client satisfaction. If a refund is requested, AAA COMPUTER DESIGN will refund a prorated amount, which is the total amount paid minus any time used in the contract. Hosting rates are $10.00 per month billed yearly at $120. If after 3 months you wish to relocate your website and request a refund, you would be entitled to $90.
If a refund request is accepted, any monies left after the prorated charges will be returned to the client and all hosting will immediately cease upon payment of refund, which is usually 7 to 14 days from the request.
Return Policy for Printing
Printing costs are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.
If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 charge-back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge-back, contact us to address any billing issues. Requesting a charge-back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.